Tuesday, April 5, 2011

ScanMail for Microsoft Exchange – Java virtual machine is not installed

After a successful installation of ScanMail on our Exchange 2010 sp1 servers, when I tried to login to the Management site, I received the following error


Server had Internet Explorer 8 installed, I though I should try it from my Windows 7 64bit machine just to make sure that its not just the server. I received the same error on my workstation as well.

I am sure Java was installed correctly and was enabled for IE and Firefox, I tried opening the site in Firefox and got same error on all 64bit machines.


Fix was simple

I had to install 32bit version of JRE on all 64bit machines. That solved the issue for all browsers.

thought this might be helpful for some out there.

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