Friday, July 8, 2011

After Installing Exchange 2010 Service Pack 1, Searching via OWA or Outlook Online Mode Fails

With Exchange 2010 Service Pack 1, you may find that performing a search via Outlook Web App (OWA) results in an error message, “The action couldn’t be completed.  Try again later.” Additionally, Outlook clients operating in Online Mode can no longer search for attachments or embedded emails. 

When this issue occurs, you will see the following events in the application log:

Log Name: Application
Source: MSExchangeIS Mailbox Store
Event ID: 9877
Task Category: Content Indexing
Level: Error
Description:
Content Indexing function 'CISearch::EcGetRowsetAndAccessor' received an unusual and unexpected error code from MSSearch. Mailbox Database: <Database Name> Error Code: 0x80043629

Log Name: Application
Source: MSExchangeIS Mailbox Store
Event ID: 9842
Task Category: Content Indexing
Level: Error
Description:
Function CISearch::EcGetRowsetAndAccessor detected that content indexing was disabled for database '<Database Name>' because of error '0x80041820' from MSSearch.

Resolution

  1. Download the script Repair-ExchangeSearchSymlinks.ps1 from the Script Center.
  2. Copy the Repair-ExchangeSearchSymlinks.ps1 script to the Scripts directory on the Mailbox server (default installation is C:\Program Files\Microsoft\Exchange Server\v14\Scripts).
  3. On the afflicted Mailbox server, open the Exchange Management Shell by right-clicking the shortcut and selecting “Run as Administrator”.
  4. Within the Exchange Management Shell, navigate to the Exchange Scripts directory.
  5. Within the Exchange Management Shell, run the following script:

    .\Repair-ExchangeSearchSymlinks.ps1

  6. Within the Exchange Management Shell, run the following script (without the symbols [] and substitute the database name(s) for any databases you wish to reset:

    .\ResetSearchIndex.ps1 [-force] <dbname> [<dbname>]...

  7. You will receive an Event ID 109 when the rebuilding of the index starts for each database and an Event ID 110 for each database when the index rebuild has completed.
  8. After receiving Event ID 110 for each database, test to make sure search functions correctly with both OWA and Outlook operating in Online Mode.

 

Source: http://blogs.technet.com/b/exchange/archive/2011/06/30/after-installing-exchange-2010-service-pack-1-searching-via-owa-or-outlook-online-mode-fails.aspx

No comments:

Post a Comment

Leave a comment if you find this post useful or if you have any questions